Frequently Asked Questions
- Where is The Lake House located?
- If we’re flying to Orlando, which airport do we fly into?
- How do I get from the airport to the villa?
- How many people can stay in the home?
- How far is your home from Walt Disney World, Universal Studios and Sea World Orlando?
- Do I need a car while staying at the Lake House?
- How far is your home from a grocery store?
- Do you have daily cleaning service at your home?
- Since your home is self-catering, do you have a suggested list of items to pack/bring?
- Do you provide high-chairs, cribs and play-pens?
- The check out time is at 10 AM, but my flight is not until late that evening. Can I have a late check-out?
- What's the story about toll roads in Florida?
- What are the rules for transportation of alcohol in Florida?
- How close are you to...
- How do I make a booking?
Please be aware that we do not endorse any service, not directly provided by The Retreat, that may be described below. The information is provided for your convenience only.
If there is a question we have not answered please feel free to contact us.
If there is a question we have not answered please feel free to contact us.
Where is The Lake House located?
The Lake House is located in the beautiful community of Sunset Lakes in Kissimmee just minutes away from Walt Disney World.
Directions to The Lakehouse
The Lake House is located in the beautiful community of Sunset Lakes in Kissimmee just minutes away from Walt Disney World.
Directions to The Lakehouse
If we’re flying to Orlando, which airport do we fly into?
The Orlando International Airport has the most options for flights, and is a 33 minute drive from our homes. Sanford (30 minutes) and Tampa (60 minutes) are other options.
The Orlando International Airport has the most options for flights, and is a 33 minute drive from our homes. Sanford (30 minutes) and Tampa (60 minutes) are other options.
How do I get from the airport to the villa?
Most people rent a vehicle at the airport, but there is a transportation company that we can recommend. The Florida Transport Group will pick you up at the airport, stop off at a grocery store for you to buy immediate provisions and then take you to the villa. The next day, when you are rested, they will take you to a car rental/hire location where you can arrange for a rental vehicle. Upon departure, they will help you return the vehicle and transport you to the airport. Many of our guests from overseas greatly appreciate this service after their long flights.
Most people rent a vehicle at the airport, but there is a transportation company that we can recommend. The Florida Transport Group will pick you up at the airport, stop off at a grocery store for you to buy immediate provisions and then take you to the villa. The next day, when you are rested, they will take you to a car rental/hire location where you can arrange for a rental vehicle. Upon departure, they will help you return the vehicle and transport you to the airport. Many of our guests from overseas greatly appreciate this service after their long flights.
How many people can stay in the homes?
The Lake House can accommodate up to 8 guests.
The Lake House can accommodate up to 8 guests.
How far is your home from Walt Disney World, Universal Studios and Sea World Orlando?
According to Google Maps, The Lake House is 13-20 minutes from the major theme parks in Walt Disney World; 19 minutes from Sea World; and 27 minutes from Universal Studios.
Map of Orlando Area Theme Parks
According to Google Maps, The Lake House is 13-20 minutes from the major theme parks in Walt Disney World; 19 minutes from Sea World; and 27 minutes from Universal Studios.
Map of Orlando Area Theme Parks
Do I need a car while staying at the Lake House?
We strongly recommend that our guests have a car at their disposal. Bus service in Kissimmee is limited and you cannot walk to any of the theme parks.
If having a car is not an option for you, there is a transportation company serving Sunset Lakes: Florida Transport Group.
We typically rent a car from Dollar Rental Car at the Orlando Airport, as their prices tend to be the most reasonable. Be sure to sign up for “Dollar Express” before you leave. This free program allows you to go directly to the vehicle pickup area counter and skip the main counter inside. Without this kind of program you can wait up to an hour at any of the car rental desks before an agent will be free to serve you. With Dollar you should know that if you arrive after 11pm the vehicle pickup area counter is closed but you can go to the head of the line of the main counter inside and be served.
We strongly recommend that our guests have a car at their disposal. Bus service in Kissimmee is limited and you cannot walk to any of the theme parks.
If having a car is not an option for you, there is a transportation company serving Sunset Lakes: Florida Transport Group.
We typically rent a car from Dollar Rental Car at the Orlando Airport, as their prices tend to be the most reasonable. Be sure to sign up for “Dollar Express” before you leave. This free program allows you to go directly to the vehicle pickup area counter and skip the main counter inside. Without this kind of program you can wait up to an hour at any of the car rental desks before an agent will be free to serve you. With Dollar you should know that if you arrive after 11pm the vehicle pickup area counter is closed but you can go to the head of the line of the main counter inside and be served.
How far is your home from a grocery store?
There is a Super Market Grocery store approximately 6 minutes and a Publix 8 minutes from The Lake House.
There is a Super Market Grocery store approximately 6 minutes and a Publix 8 minutes from The Lake House.
Do you have daily cleaning service at your home?
The villa is self-catering and daily cleaning is not provided. The home is professionally cleaned after our guests leave, and inspected and freshened prior to your arrival to ensure cleanliness. If you are interested in extra cleaning during your stay, we can arrange this for an additional charge.
The villa is self-catering and daily cleaning is not provided. The home is professionally cleaned after our guests leave, and inspected and freshened prior to your arrival to ensure cleanliness. If you are interested in extra cleaning during your stay, we can arrange this for an additional charge.
Since your home is self-catering, do you have a suggested list of items to pack/bring?
We provide you with limited amounts of toilet paper, dishwasher detergent, dish detergent, paper towels, paper napkins, coffee filters, and garbage bags. We also provide a welcome package of coffee, tea, herbal tea, sugar and creamers…especially useful for those arriving late and who can’t immediately get to a grocery store.
If you have space in your luggage, we suggest bringing the following items with you, rather than buying larger quantities when arriving:
We provide you with limited amounts of toilet paper, dishwasher detergent, dish detergent, paper towels, paper napkins, coffee filters, and garbage bags. We also provide a welcome package of coffee, tea, herbal tea, sugar and creamers…especially useful for those arriving late and who can’t immediately get to a grocery store.
If you have space in your luggage, we suggest bringing the following items with you, rather than buying larger quantities when arriving:
- personal toiletries such as shampoo, soaps, etc.
Do you provide high-chairs, cribs and play-pens?
You may prearrange the rental of infant and child supplies, e.g., crib, high chair, bed rails, etc. This way you can be secure in knowing that the materials for your children are both safe and sanitized. The companies will deliver and set up the equipment at The Retreat the day of your arrival.
RMG Orlando Villas: www.rmgvacationhome.com
Orlando Crib Rental: www.orlandocribrental.com
A Baby's Best Friend: www.abbf.com
You may prearrange the rental of infant and child supplies, e.g., crib, high chair, bed rails, etc. This way you can be secure in knowing that the materials for your children are both safe and sanitized. The companies will deliver and set up the equipment at The Retreat the day of your arrival.
RMG Orlando Villas: www.rmgvacationhome.com
Orlando Crib Rental: www.orlandocribrental.com
A Baby's Best Friend: www.abbf.com
The check out time is at 10 AM, but my flight is not until late that evening. Can I have a late check-out?
We will try to accommodate late check outs whenever possible. Where it is possible to arrange a late check out the charges are as follows:
Unfortunately if we have guests arriving the same day as you depart it may not be possible to offer this service. We must provide the cleaning staff with adequate time to professionally clean the home. As an alternative, the Hyatt hotel at the Orlando Airport offers day-use rooms for a nominal charge. Available from 10 am to 6 pm daily, these special guest rooms are ideal for families looking to keep their children comfortable and entertained while waiting for a flight.
We will try to accommodate late check outs whenever possible. Where it is possible to arrange a late check out the charges are as follows:
- 1pm check out - $35 USD
- 4pm check out - $50 USD
Unfortunately if we have guests arriving the same day as you depart it may not be possible to offer this service. We must provide the cleaning staff with adequate time to professionally clean the home. As an alternative, the Hyatt hotel at the Orlando Airport offers day-use rooms for a nominal charge. Available from 10 am to 6 pm daily, these special guest rooms are ideal for families looking to keep their children comfortable and entertained while waiting for a flight.
What's the story about Toll roads in Florida?
Toll roads, or turnpikes, as they are known in the US, are pervasive in the Orlando area. Relatively inexpensive (about $1.75 to get from the airport to The Retreat), they are a fact of life. Major toll booths are manned so exact change is not always necessary. Be advised, however, many of the minor off ramps are not manned, so it's a very good idea to always have change in the car. As an alternative, you can arrange to have a SunPass transponder with your car rental (car-hire) and you will be billed electronically.
More Information on Toll Roads and SunPass can be found here. Here is an important safety notice.
Toll roads, or turnpikes, as they are known in the US, are pervasive in the Orlando area. Relatively inexpensive (about $1.75 to get from the airport to The Retreat), they are a fact of life. Major toll booths are manned so exact change is not always necessary. Be advised, however, many of the minor off ramps are not manned, so it's a very good idea to always have change in the car. As an alternative, you can arrange to have a SunPass transponder with your car rental (car-hire) and you will be billed electronically.
More Information on Toll Roads and SunPass can be found here. Here is an important safety notice.
What are the rules for transportation of alcohol in Florida?
Florida Laws are quite strict on this matter. You cannot transport an unsealed bottle/can of alcohol period. You may transport sealed bottles/cans of alcohol but it must be stored in the trunk (or boot) of the vehicle.
Florida Laws are quite strict on this matter. You cannot transport an unsealed bottle/can of alcohol period. You may transport sealed bottles/cans of alcohol but it must be stored in the trunk (or boot) of the vehicle.
How close are you to .... ?
All vacation home owners love to tell you how close they are to the theme parks. As individual home owners, they love their properties (as do we) and in their enthusiasm they perhaps exaggerated a little. The truth is that they are all close to the Disney Theme Parks. The ones that are closest are generally in the 34747 zip code area (as is Sunset Lakes). Google Maps calculates the travel time from Sunset Lakes as between 13 and 20 minutes or (2.6 miles and 5.6 miles) depending on the specific theme park. To determine relative proximity of vacation homes to theme parks, check out the distance from the vacation community to the theme parks. We are confident that you will be satisfied with The Lake House and Sunset Lakes.
All vacation home owners love to tell you how close they are to the theme parks. As individual home owners, they love their properties (as do we) and in their enthusiasm they perhaps exaggerated a little. The truth is that they are all close to the Disney Theme Parks. The ones that are closest are generally in the 34747 zip code area (as is Sunset Lakes). Google Maps calculates the travel time from Sunset Lakes as between 13 and 20 minutes or (2.6 miles and 5.6 miles) depending on the specific theme park. To determine relative proximity of vacation homes to theme parks, check out the distance from the vacation community to the theme parks. We are confident that you will be satisfied with The Lake House and Sunset Lakes.
How do I make a booking?
Just click the button below. The steps are outlined.
Just click the button below. The steps are outlined.